Privacy Policy
Effective Date: April 2026 - Review Date: April 2027
Emma Evans Funeral Services is a trading name of Evans Funeralcare Ltd, is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you contact us, use our website or instruct us to provide funeral services.
Information We May Collect
When arranging or providing funeral services, we may collect personal information including:
- Your name, address, telephone number and email address
- Details relating to the person who has died
- Information about family members or other relevant contacts
- Information required to arrange a funeral, burial or cremation
- Payment and invoicing information
- Correspondence and other information you provide to us
We will only collect information that is necessary for providing our services or meeting our legal and regulatory obligations.
How We Use Your Information
We may use personal information to:
- Arrange and provide funeral services
- Communicate with you about funeral arrangements
- Prepare estimates, invoices and other necessary documentation
- Liaise with crematoria, cemeteries, ministers, celebrants and other relevant third parties
- Meet legal, regulatory and accounting requirements
- Respond to enquiries or complaints
We will not sell your personal information.
Sharing Your Information
Where necessary to carry out your instructions, information may be shared with appropriate third parties involved in the funeral arrangements. These may include crematoria, cemeteries, ministers or celebrants, florists, printers, vehicle providers and other service providers.
We will only share information that is reasonably necessary for the service being provided or where we are required to do so by law.
Legal Basis for Processing
We process personal information where it is necessary to provide services you have requested, comply with our legal obligations, pursue legitimate business interests or where you have given your consent.
Where consent is relied upon, you may withdraw that consent at any time.
Keeping Your Information Secure
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, regulatory, accounting or insurance requirements.
Your Rights
Under UK data protection law, you may have the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Request that we restrict the way your information is used
- Object to certain uses of your information
- Request transfer of your information where applicable
- Withdraw consent where we rely upon consent
These rights are subject to certain legal exceptions.
Website and Cookies
Our website may use cookies and similar technologies to help the website function correctly and to understand how visitors use the site.
Where required, you will be given the opportunity to manage your cookie preferences.
Other Websites
Our website may contain links to other websites. Emma Evans Funeral Services is not responsible for the privacy practices or content of external websites.
Contact Us
If you have any questions about this Privacy Policy, how your personal information is used, or would like to exercise your data protection rights, please contact:
Emma Evans Funeral Services
273 New Road
Porthcawl
CF36 5BG
You can also contact us using the telephone or email details provided on our website.
Complaints About Your Personal Information
If you have concerns about how your personal information has been handled, please contact us first so that we have the opportunity to address your concerns.
You also have the right to make a complaint to the Information Commissioner's Office (ICO).
Changes to This Privacy Policy
We may update this Privacy Policy when necessary to reflect changes to our services, legal requirements or the way we process personal information. The latest version will be made available on our website.